PhotoSortingPro support
A little help.
For compatibility questions, start with the frequently asked questions.
Contact support
terence.diaz21@gmail.com
Include your Stripe reference, Windows and app versions, photo format and steps to reproduce the issue. Do not send private photos, passwords or card details.
Withdrawal and refund
Within 14 days of your order, open your account and select Withdraw next to the order. Explicit confirmation is required; a timestamped acknowledgement and processing confirmation are sent to you. You can also contact the seller by email. My account ↗
Recover a license
Use the same Google account as when purchasing. To change PCs, sign out in the app on the old PC while it is online, or release the PC from your account. My account ↗
Interrupted payment
Check your Stripe receipt before paying again. A return page is not proof of payment: rights are granted after server-side payment confirmation.
Unapplied deletion
Files stay on disk until Apply and your confirmation. Beta marks are not saved when closing.
An unresolved complaint
If a written complaint to the seller remains unresolved, consumers may use consumer mediation free of charge through CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice).
CM2C · 49 rue de Ponthieu, 75008 Paris, France.
01 89 47 00 14 · litiges@cm2c.net
Submit a complaint on cm2c.net.